PROFESSIONAL SUMMARY
Experienced IT leader with over a decade of experience in the cloud, managed services, and datacenter industries. Over 5 years of experience in enterprise technical pre-sales engineering and more than 20 years in Information Technology.
CERTIFICATIONS/TRAINING
VMWare Sales Professional
VMWare Technical Sales Professional
ITIL Foundation Certification Service Management
MCSE, MCSA – Windows Server
TECHNICAL SKILLS
OS: Windows, MacOS, Linux
Virtualization: VMware, Virtuozzo, OpenVZ
Cloud: AWS, Azure, vCloud Director
Replication/Orchestration: Zerto, VMware SRM
Data Protection: Veeam, RecoverPoint, Evault, CommVault, DataDomain
Security: IDS/IPS, WAF, DDoS Mitigation
Storage: VNX, Unity, XtremIO, Nimble
Enterprise Services: Active Directory, DNS, VDI
EXPERIENCE
Manager, Solutions Engineering (12/2015 – Present)
TierPoint, Houston, TX
Solutions Engineering Manager at TierPoint, the largest privately-held cloud, disaster recovery, managed services, and datacenter firm in the US with 900 employees and ~$400MM in annual revenues. Responsible for leading a team of Solutions Engineers throughout the South Central United States (New Mexico, Texas, Oklahoma, Louisiana, Arkansas, Nashville) in providing pre-sales support for complex managed services solutions.
Manager, Solutions Engineering (1/2014 – 12/2015)
Windstream Hosted Solutions, Houston, TX
Promoted to Solutions Engineering Manager at Windstream Hosted Solutions. Responsible for leading a team of Solutions Engineers in the Central, Mid-West and West Markets encompassing 31 states in providing pre-sales support and providing education/training to customers and channel partners.
Solutions Engineer (07/2011 – 12/2013)
Windstream Hosted Solutions, Houston, TX
Solutions Engineer at Windstream Hosted Solutions, an enterprise class technology infrastructure & cloud computing solutions provider with multiple nationwide SSAE 16 certified data centers. Responsibilities included presales engineering and support of Cloud Computing, Dedicated Hosting and Colocation Services for Hosted Solutions Sales Team. Created and presented complex solutions to customers/prospects. Provided training and resources to sales team for the goal of attaining revenue objectives. Awarded President's Club in 2013 for most new logos won in any given year.
Manager of Information Technologies (01/2010 – 04/2011)
Virtify, Inc, Cambridge, MA
IT Manager at Virtify, Inc., a software company that provides structured content management solutions for the life sciences industry. Duties included staffing, managing of current IT infrastructure as well their offsite data center/SaaS offering, ensuring that all delivered services were meeting the operational needs of the business.
Director, Global Information Technology (01/2006 – 10/2009)
EPIX Pharmaceuticals, Inc, Cambridge/Lexington, MA
Promoted to IT Director of EPIX Pharmaceuticals, responsible for all aspects of overall technology vision. Responsibilities included hiring IT staff, working with departments in utilizing technology to meet business objectives, managing vendor relations, and submitting the annual IT budget for all locations. Partner closely with business leaders and C-level executives. Ensured Sarbanes Oxley (SOX) and 21 CFR Part 11 Compliance. In 2006 was chosen to administrate the new Informatics department, implementing and maintaining the repository for drug discovery. Hired an Informatics Manager and formed and chaired the Informatics Steering Committee. Successfully implemented a discovery Oracle database, and created a continual improvement program within the committee.
Systems Administrator & Helpdesk Manager (03/2003 – 01/2006)
EPIX Pharmaceuticals, Inc, Cambridge/Lexington, MA
Administrator at EPIX Pharmaceuticals, a biopharmaceutical company focused on discovering and developing novel therapeutics through the use of its proprietary and highly efficient in silico drug discovery platform. Responsible for managing the help desk, as well as configuring, maintaining and troubleshooting the companies WAN, servers and workstations. During this time, I received numerous Employee Recognition awards.
CTIS Manager (12/2000 – 02/2003)
Hasbro Inc, Pawtucket, Rhode Island
Promoted to CTIS Manager and selected to relocate to Hasbro Corporate office in Rhode Island. Responsibilities included managing the desktop support group. This included PC's, Mac's, CAD systems, printers/spoolers etc. Troubleshot and managed user accounts, network printing, backup and restoration of data on workstations, updating of hardware and software, and performed regular system maintenance.
Senior Technical Analyst (07/2000 – 12/2000)
Hasbro Inc, Northern California
IT Technician for Hasbro Inc., one of the largest toy makers in the world, with recognizable toys and games such as Mr. Potato Head, G.I.Joe, the Game of Life, Monopoly, and Play-Doh. Responsible for configuring, maintaining and troubleshooting all servers, LAN and WAN environment for one of two Hasbro facilities in Northern California. Managed the Macintosh/Engineering support needs including user accounts, print services, system upgrades and updates, system maintenance and backup and recovery for workstations in second facility.
Macintosh Network Administrator (Contractor) (01/2000 – 06/2000)
Hire Knowledge, San Francisco, CA
Responsible for Tier 1, 2, and 3 support to 60+ end-users on support issues involving Mac applications, hardware and printers for San Francisco advertising agency, which included the Macintosh network infrastructure (Ethertalk) and Macintosh OS. Maintained network security, user accounts, network printing, backup and restoration of data and performed regular system maintenance.
Managing Director (09/1998 – 10/1999)
MICRO-RENT Corporation, Corte Madera/Irvine, CA
Promoted to Managing Director, in charge of all Sales and Technical departments for MICRO-RENT. Responsible for the marketing and sales effort of the organization, and implemented a sales training schedule for company. Was kept on in 1999 to assist with the shutdown of the company by the founder, due to the sharp turndown of corporate rental of computer equipment.
Manager, Technical Services (11/1996 – 08/1998)
MICRO-RENT Corporation, Corte Madera/Irvine, CA
Promoted to Technical Manager for both branches of MICRO-RENT, Corte Madera and Irvine, Responsibilities included supervising a staff of technicians, drivers and warehousemen, maintaining fleet inventory, and the training schedule for entire technical department within organization. In 1998 I succeeded with personal goal of getting MICRO-RENT approved as an Apple Authorized Dealer.
Senior Account Executive (06/1994 – 10/1996)
MICRO-RENT Corporation, Corte Madera, CA
Senior Account Executive for MICRO-RENT, a corporation engaged in Provided cutting-edge computer products and peripherals for leasing and rental to small and large size businesses. Duties included providing first level technical support and training to corporate customers. Corporations under my supervision included Charles Schwab, LucasArts Entertainment, Hewlett Packard, Sun Microsystems, and MCI Telecommunications.